Our Fraud Protection Service is Improving!
At CFCU, we are committed to protecting your personal information so you can use your CFCU Visa® Credit and Debit Cards with confidence. We have an automated fraud detection service, called Falcon Fraud Center, designed to notify you when there is suspicious activity on your Visa credit or debit card. Having an automated service enables us to contact you within moments of the transaction, receive your confirmation, and reduce the risk of us authorizing additional transaction that may be fraudulent.
If possible fraud is detected on your account, you'll receive a notification via email, text message, and an automated phone call. If you receive a notification, please respond to answer questions regarding the recent card activity to avoid disruption of using credit/debit card. You can respond to the email, text, or phone call.
Here's how it works:
Remember - the Falcon Fraud Center messages will never ask for your PIN or CFCU member account number. Falcon will verify your identity, but will never ask you for your card number, expiration date of your card or the security code on the back of the card.
Please Note: The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display on your phone whenever you get a call from this number.
Other Important Notes
Fighting fraud is a group effort. While we will do everything possible to protect your account, we need your help!
Keep Us Updated
Notify Us of Your Travel Plans
Because CFCU is diligently on the lookout for suspicious activity, there's a chance we might decline an out-of-town transaction that isn't normal activity for you. We might also block specific locations (i.e. countries or states) or merchants for which we are experience high amounts of fraudulent activity. We apologize for any convenience and hope you will keep in mind that we do this to maximize your security.
By letting us know in advance that you will be traveling, you can minimize the chances that your card services will be disrupted while you're away from home.
Call us at 888-430-7199 or stop by our office to let us know your travel dates, destination(s), and contact information while you're away.
If you have any questions please let us know. As always, we thank you for your business and support of your credit union!