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eAccess Frequently Asked Questions (FAQs)

1. What changes will I see?
2. What is a eAccess ID?
3. Why do I have to change my password?
4. What special characters can be used in my password?
5. What is the Personal Image for?
6. Why do I have to answer Security Questions?
7. What if I forget my password?
8. What is MyAccess?
9. Where can I view my pending Visa Check Card transactions?
10. Where do I find the Reg D count?
11. How do I upgrade my checking account to a High Yield eChecking account or check my High Yield benefits status?
12. How do I check my Momentum Rewards status?
13. Can I block or activate my ATM, Visa Debit Card, or Visa Credit Card on eAccess?

 

1. What changes will I see?

On August 18th, eAccess replaced Online Teller. The login process has changed.

Current Online Teller users follow these steps to log into eAccess:

  1. On your first login to eAccess, your eAccess ID is your account number
  2. Enter your password (your current Online Teller password)
  3. Agree to Electronic Agreement and Disclosure
  4. Change your eAccess ID from your account number to a new one (can be 6-12 characters)
  5. You will be prompted to select a new password (7-10 characters, with at least one alphabetic and one numeric or special character)
  6. Select a personal image. This image will appear each time you log in to confirm that you are on our site.
  7. Select and answer verification questions.
  8. Review and confirm your verification questions.
  9. Enter/update your email address and enter your password reset question and answer.

If you are a new online banking user, follow these steps to enroll:

  1. Download, complete and print the eAccess Request form
  2. Forward completed Request to the credit union
  3. We will email you when your account is ready for you to login and access
  4. Visit our website, www.communityfinancial.org, and click the login button and follow the prompts to complete your enrollment

2. What is a eAccess ID?

Your eAccess ID will replace the use of your account number at login. Your eAccess ID must be 6-12 characters in length and is not case sensitive. No special characters are allowed and your eAccess ID cannot begin with a number.

3. Why do I have to change my password?

To enhance the security of your account information, we have changed the requirements for your password. Your password must be 7-10 characters long and contain at least one alphabetic character and one non-alphabetic (number or special) character. Passwords are case sensitive.

4. What special characters can be used in my password?

! " # $ % ( ) + , - / ; < = > ? [ \ ] ^ _ ` { | } * '

5. What is the Personal Image for?

You will select a Personal Image (watermark) that will appear once you enter your eAccess ID when logging in and on every page within eAccess.  Seeing your image, assures you that you are on the correct site.  You can change your image any time on the Preferences tab in the Personal Settings sub-menu.

6. Why do I have to answer Security Questions?

To protect the security of your account, we will monitor your eAccess activity. If we detect any uncharacteristic activity, we will ask you to answer your security questions. To protect your account from unauthorized activity, select questions where you are the only one who will know the answers.

7. What if I forget my password?

During your enrollment, you will be asked to enter an email address and to create a password reset question and answer. If you forget your password, you can click on the Forgot Password link next to the eAccess Password entry box. You will be asked to enter your eAccess ID and the email address that we have on file. You will also enter an email subject, so that you will know the email we send is from us and that you have requested it. We will send you an email with a link to a password reset page. Enter your eAccess ID and correctly answer your password reset question (answer is case sensitive) and you will be prompted to enter a new password.

You can change your email address or password reset question and/or answer on the Preferences tab under the Personal Settings sub-menu.

8. What is MyAccess?

My Access is an alternative home page that you can customize to get the information or functions you use most often onto one easy to access page. Click Configure This Page to arrange widgets that include the information you use often such as account balances, recent transactions or transfers. Then click the "Set As Start Page" so that you will land your custom My Access page each time you log in.

9. Where can I view my pending Visa Check Card transactions?

On the Account History menu, click on the View Holds sub-menu.

10. Where do I find the Reg D count?

On the Home tab, click on Account Summary, then Select Option on the far right for a pull-down menu that includes Acct Info/RegD Count. You can also find this information from your My Access tab in the My Accounts widget. Click Info on the far right.

11. How do I upgrade my checking account to a High Yield eChecking account or check my High Yield benefits status?

Select the Other Services tab to find the link to enroll or check benefits status.

12. How do I check my Momentum Rewards status?

Select the Other Services tab to find the link to enroll or check benefits status.

13. Can I block or activate my ATM, Visa Debit Card, or Visa Credit Card on eAccess?

Yes! On the Preferences tab, select the Block/Activate Cards sub-menu (the last option on the blue bar on the top).


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