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Bill Pay
Frequently Asked Questions
GENERAL
What is the advantage of Bill Pay?
What else can I do using the bill pay site?
What types of bills can I pay?
What other restrictions may apply to Bill Pay?
How much does Bill Pay cost?
What is the maximum payment amount?
How long will payment history be viewable online?

SIGN-UP
How do I sign up for Bill Pay?

SETTING UP PAYMENTS
How do I set up payments?
What is the difference between a one-time payment and a repeating payment?
How far in advance can a payment be set up?
How many payees are members able to set up?

PROCESSES
How are the bills paid?
When does CFCU take the money out of my account?
What happens if there is not enough money in the account?
How are Holidays and weekends handled?

MAKING CHANGES
How long do I have to add, delete, or edit a payment?
Can an existing payee that is already set up be edited?
Can an electronic payment be deleted once the customer has submitted it?


General
Questions


Q: What is the advantage of Bill Pay?
A: Convenience is the advantage. Make one-time payments, or schedule recurring payments at regular intervals.

Q: What else can I do using the bill pay site?
A: You can review your pending payments and a history of bills previously paid.

Q: What types of bills can I pay?
A: You can pay charge accounts, utilities, auto loans, daycare, and most other bills (except IRS, other tax entities, court directed or government related bills or merchants outside of the US).

Q: What other restrictions may apply to Bill Pay?
A: You need a Checking Account with CFCU. Payments cannot be taken from any other account.

Q: How much does Bill Pay cost?
A: Bill Pay is absolutely free! There is no charge for any number of bills throughout a given month. No more stamps to buy for envelopes, and no more checks to make out.

Q: What is the maximum payment amount?
A: Electronic payments are validated against the account balance prior to processing and are limited by the amount of funds in the account, up to a maximum of $10,000.

Q: How long will payment history be viewable online?
A: Payment history for active and deleted payees is retained and viewable indefinitely.


Sign-Up
Questions


Q: How do I sign up for Bill Pay?
A: If you are already using our eAccess, login to eAccess and click the Pay Bills icon at the lower left of the page. You will be prompted to enter your email address and read and accept the Bill Pay disclosure form. If you are not signed up for eAccess access, simply log on to our eAccess and follow the links to enroll.


Setting Up
Payments

Q: How do I set up payments?
A: When you are in the site, click on Payees and then click add a payee. You will put in the information requested about the merchant. After the merchant is on your payee list, go to payments. Select Schedule Payments or Schedule Recurring Payments. Select the payee, the amount you want to pay, and the due date. Then click on SUBMIT and check what you have typed, along with the information of whether it is going to be a check or electronic payment. If everything is correct then click on SUBMIT again to finish the process.

Q: What is the difference between a one-time payment and a recurring payment?
A: If your payment amount or payment day changes from payment to payment, it must be set up as a one-time payment. A recurring payment is one that is always the same amount and is paid at regular intervals.

Q: How far in advance can a payment be set up?
A: Currently, a recurring scheduled payment can be set up in advance for any date in the future. A one time payment can be set up to be sent 5 years in the future.

Q: How many payees are members able to set up?
A: There is no limit to the number of payees a member can have.


Processes

Q: How are the bills paid?
A: CFCU processes the payments you make through Bill Payer in two ways. The first is through electronic funds transfer. Your creditors who are paid in this way receive your payment and payment information (including account number) electronically.

The second method of processing payments is through a check, issued by the Processing Center in your name, to the payee you have designated. These checks include your name, address and account number. These checks are sent through the mail.

Note: We routinely pursue the conversion of paper check payees to electronic payees, based on the number of members who have a particular payee and the capability of the payee to accept electronic payments.

Q: When does CFCU take the money out of my account?
A: Payments entered before midnight will be debited from your account at approximately 7:00 a.m. the following business day.

Q: What happens if there is not enough money in the account?
A: Any available overdraft protection or Courtesy Pay will be accessed in an attempt to make your payment(s). If an item can't be paid due to insufficient funds, we will send an email to the address you provided when you enrolled for Bill Pay (or subsequently provided to us) and your account will be subject to the current NSF fee (see the current Fee Schedule).


Q: How are Holidays and weekends handled?
A: Bills do not get paid or mailed on holidays or weekends. If a scheduled bill payment falls on a holiday or weekend, it will be paid on the Friday before the weekend, or the last working day before the holiday.


Making
Changes

Q: How long do I have to add, delete, or edit a payment?
A: You can add, edit, or delete a payment up to 11:59 p.m. on the day before the payment is due to be sent.

Q: Can an existing payee that is already set up be edited?
A: The only thing that can be edited on an existing payee is the name on the account and the account number.

If you want to change anything else, the payee must be deleted and re-entered.

Q: Can an electronic payment be deleted once the customer has submitted it?
A: No. Once the payment is submitted, it will be processed. It will then be up to the customer to contact the payee for a refund.

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